Customer resolution questions
What do I do if I think something is missing from the goods I have bought?
Fill out the Rehome customer resolution form and tell us what you think is missing. We will contact the seller/courier to try and find out what has happened to the missing item. If it is found that the item is missing we will contact the seller on your...
What do I do if an item doesn’t match the description on the sales listing?
Let us know what is wrong by filling out the Rehome customer resolution form. Once we have received this we will contact you and the seller to discuss the problem. We will always try and find a resolution for you as quickly as possible.
What if an item I have received is damaged?
It is very rare for a damaged item to go unnoticed, however, if something you have received is damaged, please complete the Rehome customer resolution form. We will contact the seller and all third parties involved ie removal and/or delivery (incl. your...
What happens if I have had my goods for over 14 days, but I have a problem?
Rehome's purchase protection policy runs for 14 days from collection of the goods. After 14 days from this date you are required to contact the seller (vendor) directly. This does not affect your statutory rights.