Customer resolution questions
What protection do Rehome offer if I buy a used or ex-display kitchen?
Rehome offer a 14 day buyer protection from the date of collection/delivery. This is to give you piece of mind. In the unlikely event of an issue, fill out the Rehome customer resolution form and tell us what the issue is. We will contact the seller/courier to try and find out what has happened. Please note, a seller is not paid by Rehome until the 14 day period is up.
What do I do if an item doesn’t match the description on the Rehome sales listing?
Let us know what is wrong by filling out the Rehome customer resolution form. Once we have received this we will contact you and the seller to discuss the problem. We will always try and find a resolution for you as quickly as possible.
What if an item I have received is damaged?
It is very rare for a damaged item to go unnoticed, however, if something you have received is damaged, please complete the Rehome customer resolution form. We will contact the seller and all third parties involved ie removal and/or delivery (incl. your own courier if applicable) to find out what has happened. Once we have a clear understanding of the issue we will confirm with the Seller/Third Parties of our advice with reference to repair or financial compensation.