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Customer Resolution

If you have a complaint please fill in our customer resolution form below and we will respond to help you find a resolution. 

If you have received your goods and there is a problem you want us to help with, please complete the form below to let our Customer Service Team know.

 

Please note, we may be required to contact the seller, buyer or a third party to validate/assess the issue or to gather further information.

 

Customer resolution FAQs
What do I do if I think something is missing from the goods I have bought?
Fill out the Rehome customer resolution form and tell us what you think is missing. We will contact the seller/courier to try and find out what has happened to the missing item. If it is found that the item is missing we will contact the seller on your behalf for suitable financial compensation.
What do I do if an item doesn’t match the description on the sales listing?
Let us know what is wrong by filling out the Rehome customer resolution form. Once we have received this we will contact you and the seller to discuss the problem. We will always try and find a resolution for you as quickly as possible.
What if an item I have received is damaged?
It is very rare for a damaged item to go unnoticed, however, if something you have received is damaged, please complete the Rehome customer resolution form. We will contact the seller and all third parties involved ie removal and/or delivery (incl. your own courier if applicable) to find out what has happened. Once we have a clear understanding of the issue we will confirm with the Seller/Third Parties of our advice with reference to repair or financial compensation.
What happens if I have had my goods for over 14 days, but I have a problem?
Rehome's purchase protection policy runs for 14 days from collection of the goods. After 14 days from this date you are required to contact the seller (vendor) directly. This does not affect your statutory rights.

Queens award for enterprise in sustainable development 

Judges commented "they have demonstrated sustainable thinking throughout the whole product process and delivery, including influencing the wider supply energy"

Bcorp Certification 

Based on the B impact assessment, Rehome earned an overall score of 86.1. The median score for ordinary businesses who complete the assessment is currently 50.9.

Which? Trusted Trader Dismantle

“Efficient, friendly, professional service. Very grateful to all the staff who assisted in the process of selling my old kitchen, which sold far more quickly than I expected. It's good to know it has gone to another home and not to landfill, and I now have a few thousand towards my new kitchen. Have already recommended Rehome to friends and family members. “

Z Hazzard, Rehome seller

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