Help Center

 

General questions
How do I know who the seller of an item is?
Each Rehome listing will let you know if you are buying from a Private Seller or a Business. When your offer to purchase has been accepted, we will provide you with the Sellers name and contact details.
How do I pay for my item?
Payment style will vary depending on the seller type and sales method. If an item is being sold through the Rehome website as 'buy it now',  you will be able to buy this online and check out. If your item is pre-owned or ex display, we will manage...
Do products come with a guarantee or warranty?
Please refer to the product listing for information on whether the item comes with a manufacturers guarantee or warranty included. For pre-owned products,  guarantees or warranties are rare and normally non transferrable. Please...
Can I collect something I have purchased myself?
Products are either Rehome delivery, self collection or Trade Seller's own delivery. This will be made clear in the listing. Kitchen/Bathroom/Bedroom Self Collection All buyers who are self collecting can request the weight and dimensions...
What can I sell through Rehome?
We specialise in marketing, selling and dismantling of quality fitted home furniture including, but not limited to: complete kitchens, wardrobes, media walls, bathroom sanitary wear etc. As well as conservatories, appliances, fireplaces, garden rooms...
Can I view before I buy?
In most cases for pre-owned or ex display items, we can arrange a viewing for you. With an approved used product, this will be at the home of the seller. Likewise, for an ex display item it may be in a showroom or similar. If an item has already been...
When buying a kitchen or bathroom through Rehome is dismantle included?
Our buyers do not pay for the professional dismantle cost, as this is included in the listing price if applicable. All sellers are offered our dismantle service and if they have chosen this it will appear in the listing. Please contact us for further...
Do you offer a collection and delivery service?
Yes, delivery options are available for all products (unless stated otherwise). For specialist delivery (kitchens, bedrooms, bathrooms) we have an in-house,  professional delivery team with the appropriate lifting equipment and ...
Do you offer finance?
We offer finance options on selected trade products. This is at the discretion of the seller. If finance is available, this information will appear in the listing. 
Do you offer installation?
Rehome do not offer an installation service.  However, The British Institute of Kitchen, Bedroom and Bathroom Installation (BiKBBI) work with professional installers, retailers, and manufacturers, providing consumers access to free practical advice...
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Kitchen specific questions
How do I know who the seller of an item is?
Each Rehome listing will let you know if you are buying from a Private Seller or a Business. When your offer to purchase has been accepted, we will provide you with the Sellers name and contact details.
How do I pay for my item?
Payment style will vary depending on the seller type and sales method. If an item is being sold through the Rehome website as 'buy it now',  you will be able to buy this online and check out. If your item is pre-owned or ex display, we will manage...
Do products come with a guarantee or warranty?
Please refer to the product listing for information on whether the item comes with a manufacturers guarantee or warranty included. For pre-owned products,  guarantees or warranties are rare and normally non transferrable. Please...
Can I collect something I have purchased myself?
Products are either Rehome delivery, self collection or Trade Seller's own delivery. This will be made clear in the listing. Kitchen/Bathroom/Bedroom Self Collection All buyers who are self collecting can request the weight and dimensions...
What can I sell through Rehome?
We specialise in marketing, selling and dismantling of quality fitted home furniture including, but not limited to: complete kitchens, wardrobes, media walls, bathroom sanitary wear etc. As well as conservatories, appliances, fireplaces, garden rooms...
Is it a good idea to buy a used kitchen?
Buying a pre-loved or ex display kitchen is a great way to buy a better quality kitchen for less. Research shows that 1 in 4 kitchens are replaced within 4 years of use, giving an excellent opportunity for a purchaser to pay only a fraction of the price...
I want to buy a used or ex display kitchen, but how will I know if it will fit?
  Used Kitchens Each Rehome listings provides a full breakdown of unit sizes in addition to the approximate overall dimensions, to help you calculate if the kitchen is the right fit for you. We suggest that you have a layout drawn...
Can I view before I buy?
In most cases for pre-owned or ex display items, we can arrange a viewing for you. With an approved used product, this will be at the home of the seller. Likewise, for an ex display item it may be in a showroom or similar. If an item has already been...
When buying a kitchen or bathroom through Rehome is dismantle included?
Our buyers do not pay for the professional dismantle cost, as this is included in the listing price if applicable. All sellers are offered our dismantle service and if they have chosen this it will appear in the listing. Please contact us for further...
Do you offer a collection and delivery service?
Yes, delivery options are available for all products (unless stated otherwise). For specialist delivery (kitchens, bedrooms, bathrooms) we have an in-house,  professional delivery team with the appropriate lifting equipment and ...
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Bathroom specific questions
How do I know who the seller of an item is?
Each Rehome listing will let you know if you are buying from a Private Seller or a Business. When your offer to purchase has been accepted, we will provide you with the Sellers name and contact details.
How do I pay for my item?
Payment style will vary depending on the seller type and sales method. If an item is being sold through the Rehome website as 'buy it now',  you will be able to buy this online and check out. If your item is pre-owned or ex display, we will manage...
Do products come with a guarantee or warranty?
Please refer to the product listing for information on whether the item comes with a manufacturers guarantee or warranty included. For pre-owned products,  guarantees or warranties are rare and normally non transferrable. Please...
Can I collect something I have purchased myself?
Products are either Rehome delivery, self collection or Trade Seller's own delivery. This will be made clear in the listing. Kitchen/Bathroom/Bedroom Self Collection All buyers who are self collecting can request the weight and dimensions...
What can I sell through Rehome?
We specialise in marketing, selling and dismantling of quality fitted home furniture including, but not limited to: complete kitchens, wardrobes, media walls, bathroom sanitary wear etc. As well as conservatories, appliances, fireplaces, garden rooms...
Can I view before I buy?
In most cases for pre-owned or ex display items, we can arrange a viewing for you. With an approved used product, this will be at the home of the seller. Likewise, for an ex display item it may be in a showroom or similar. If an item has already been...
When buying a kitchen or bathroom through Rehome is dismantle included?
Our buyers do not pay for the professional dismantle cost, as this is included in the listing price if applicable. All sellers are offered our dismantle service and if they have chosen this it will appear in the listing. Please contact us for further...
Do you offer a collection and delivery service?
Yes, delivery options are available for all products (unless stated otherwise). For specialist delivery (kitchens, bedrooms, bathrooms) we have an in-house,  professional delivery team with the appropriate lifting equipment and ...
Do you offer finance?
We offer finance options on selected trade products. This is at the discretion of the seller. If finance is available, this information will appear in the listing. 
Do you offer installation?
Rehome do not offer an installation service.  However, The British Institute of Kitchen, Bedroom and Bathroom Installation (BiKBBI) work with professional installers, retailers, and manufacturers, providing consumers access to free practical advice...
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Bedroom specific questions
I want to buy bedroom furniture but how will I know if it will fit?
Each of our listings provide a full breakdown of all element sizes in addition to the approximate overall current dimensions, to help you calculate if the product is the right fit for you. We suggest that you have a layout drawn out to use as a template...
How do I know who the seller of an item is?
Each Rehome listing will let you know if you are buying from a Private Seller or a Business. When your offer to purchase has been accepted, we will provide you with the Sellers name and contact details.
How do I pay for my item?
Payment style will vary depending on the seller type and sales method. If an item is being sold through the Rehome website as 'buy it now',  you will be able to buy this online and check out. If your item is pre-owned or ex display, we will manage...
Do products come with a guarantee or warranty?
Please refer to the product listing for information on whether the item comes with a manufacturers guarantee or warranty included. For pre-owned products,  guarantees or warranties are rare and normally non transferrable. Please...
Can I collect something I have purchased myself?
Products are either Rehome delivery, self collection or Trade Seller's own delivery. This will be made clear in the listing. Kitchen/Bathroom/Bedroom Self Collection All buyers who are self collecting can request the weight and dimensions...
What can I sell through Rehome?
We specialise in marketing, selling and dismantling of quality fitted home furniture including, but not limited to: complete kitchens, wardrobes, media walls, bathroom sanitary wear etc. As well as conservatories, appliances, fireplaces, garden rooms...
Can I view before I buy?
In most cases for pre-owned or ex display items, we can arrange a viewing for you. With an approved used product, this will be at the home of the seller. Likewise, for an ex display item it may be in a showroom or similar. If an item has already been...
When buying a kitchen or bathroom through Rehome is dismantle included?
Our buyers do not pay for the professional dismantle cost, as this is included in the listing price if applicable. All sellers are offered our dismantle service and if they have chosen this it will appear in the listing. Please contact us for further...
Do you offer a collection and delivery service?
Yes, delivery options are available for all products (unless stated otherwise). For specialist delivery (kitchens, bedrooms, bathrooms) we have an in-house,  professional delivery team with the appropriate lifting equipment and ...
Do you offer finance?
We offer finance options on selected trade products. This is at the discretion of the seller. If finance is available, this information will appear in the listing. 
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Appliance specific questions
When will my product arrive?
Individual sales will have different delivery timeframes, this information will be contained within the sales listing.  For on line ecomm checkout sales, tracking information is provided when your order is processed and this normally comes from ...
How do I know who the seller of an item is?
Each Rehome listing will let you know if you are buying from a Private Seller or a Business. When your offer to purchase has been accepted, we will provide you with the Sellers name and contact details.
How do I pay for my item?
Payment style will vary depending on the seller type and sales method. If an item is being sold through the Rehome website as 'buy it now',  you will be able to buy this online and check out. If your item is pre-owned or ex display, we will manage...
Do products come with a guarantee or warranty?
Please refer to the product listing for information on whether the item comes with a manufacturers guarantee or warranty included. For pre-owned products,  guarantees or warranties are rare and normally non transferrable. Please...
Can I collect something I have purchased myself?
Products are either Rehome delivery, self collection or Trade Seller's own delivery. This will be made clear in the listing. Kitchen/Bathroom/Bedroom Self Collection All buyers who are self collecting can request the weight and dimensions...
What can I sell through Rehome?
We specialise in marketing, selling and dismantling of quality fitted home furniture including, but not limited to: complete kitchens, wardrobes, media walls, bathroom sanitary wear etc. As well as conservatories, appliances, fireplaces, garden rooms...
Can I view before I buy?
In most cases for pre-owned or ex display items, we can arrange a viewing for you. With an approved used product, this will be at the home of the seller. Likewise, for an ex display item it may be in a showroom or similar. If an item has already been...
Do you offer a collection and delivery service?
Yes, delivery options are available for all products (unless stated otherwise). For specialist delivery (kitchens, bedrooms, bathrooms) we have an in-house,  professional delivery team with the appropriate lifting equipment and ...
Do you offer finance?
We offer finance options on selected trade products. This is at the discretion of the seller. If finance is available, this information will appear in the listing. 
Do you offer installation?
Rehome do not offer an installation service.  However, The British Institute of Kitchen, Bedroom and Bathroom Installation (BiKBBI) work with professional installers, retailers, and manufacturers, providing consumers access to free practical advice...
View all
Seller specific questions
How long will it take to sell through Rehome?
This is a common question and one that's difficult to answer. Put simply, the home improvement market is seasonal and is also dependant on how many other similar items are available, and how popular the style is. Ideally, 6-8 weeks before your removal...
How do you arrive at a guide and listing price?
With many years of experience, we are able to give you an estimated guide price, based on your photographs, previous sales and information you have given to us regarding age and condition. Once accepted by Rehome, we may conducted a marketing survey ...
Will you help me arrange the dismantle of my kitchen, bathroom or bedroom?
Making the right decisions with regards to the dismantle of your kitchen, bedroom or bathroom is important for both you and your buyer. Having just purchased from you , your buyer will need reassurance that the job will be professionally done,  ...
What if something changes, or goes wrong with the sale of my kitchen?
We are always on hand to help. Our call centre is open 0900hrs - 1730hrs Monday - Friday and 0930hrs to 1300hrs Saturday. Outside of these hours either leave a message or email us. We will come back to you. Please call our Sales Team on 0151 541 9420...
Do I have to pay anything if my product doesn't sell?
If your item fails to sell* through Rehome within the agreed timescales, there is no charge payable.  *Terms may apply 
Can I sell through Rehome, even if my item is damaged or older?
There is always the chance that any product submitted to us could be rejected for sale through Rehome. However, quality and condition of a pre-owned product, expecially if it is in your own home,  is subjective. What one person finds acceptable, ...
How much can you sell a used kitchen for?
The value of a pre-loved kitchen will depend on many factors. As a rule of thumb the original purchase price, age and amount of use are the first three considerations. However, sometimes a great quality kitchen with minimum use over a number of years...
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Home & Garden specific questions
How do I know who the seller of an item is?
Each Rehome listing will let you know if you are buying from a Private Seller or a Business. When your offer to purchase has been accepted, we will provide you with the Sellers name and contact details.
How do I pay for my item?
Payment style will vary depending on the seller type and sales method. If an item is being sold through the Rehome website as 'buy it now',  you will be able to buy this online and check out. If your item is pre-owned or ex display, we will manage...
Do products come with a guarantee or warranty?
Please refer to the product listing for information on whether the item comes with a manufacturers guarantee or warranty included. For pre-owned products,  guarantees or warranties are rare and normally non transferrable. Please...
Can I collect something I have purchased myself?
Products are either Rehome delivery, self collection or Trade Seller's own delivery. This will be made clear in the listing. Kitchen/Bathroom/Bedroom Self Collection All buyers who are self collecting can request the weight and dimensions...
What can I sell through Rehome?
We specialise in marketing, selling and dismantling of quality fitted home furniture including, but not limited to: complete kitchens, wardrobes, media walls, bathroom sanitary wear etc. As well as conservatories, appliances, fireplaces, garden rooms...
Can I view before I buy?
In most cases for pre-owned or ex display items, we can arrange a viewing for you. With an approved used product, this will be at the home of the seller. Likewise, for an ex display item it may be in a showroom or similar. If an item has already been...
When buying a kitchen or bathroom through Rehome is dismantle included?
Our buyers do not pay for the professional dismantle cost, as this is included in the listing price if applicable. All sellers are offered our dismantle service and if they have chosen this it will appear in the listing. Please contact us for further...
Do you offer a collection and delivery service?
Yes, delivery options are available for all products (unless stated otherwise). For specialist delivery (kitchens, bedrooms, bathrooms) we have an in-house,  professional delivery team with the appropriate lifting equipment and ...
Do you offer finance?
We offer finance options on selected trade products. This is at the discretion of the seller. If finance is available, this information will appear in the listing. 
Do you offer installation?
Rehome do not offer an installation service.  However, The British Institute of Kitchen, Bedroom and Bathroom Installation (BiKBBI) work with professional installers, retailers, and manufacturers, providing consumers access to free practical advice...
View all
Customer resolution questions
What do I do if I think something is missing from the goods I have bought?
Fill out the Rehome customer resolution form and tell us what you think is missing. We will contact the seller/courier to try and find out what has happened to the missing item. If it is found that the item is missing we will contact the seller on your...
What do I do if an item doesn’t match the description on the sales listing?
Let us know what is wrong by filling out the Rehome customer resolution form. Once we have received this we will contact you and the seller to discuss the problem. We will always try and find a resolution for you as quickly as possible.
What if an item I have received is damaged?
It is very rare for a damaged item to go unnoticed, however, if something you have received is damaged, please complete the Rehome customer resolution form. We will contact the seller and all third parties involved ie removal and/or delivery (incl. your...
What happens if I have had my goods for over 14 days, but I have a problem?
Rehome's purchase protection policy runs for 14 days from collection of the goods. After 14 days from this date you are required to contact the seller (vendor) directly. This does not affect your statutory rights.
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