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Kitchen collection & delivery

With the average kitchen weighing in excess of 1 tonne, delivery is an important consideration. Our in-house team are specialists in collecting and delivering complete kitchens.

We provide the correct insurance, appropriate lifting equipment and specialist vans that are the correct height/weight tolerance. They also have bespoke racking for the safe transportation of fragile stone worktops.

 

Breakages are rare, however, whilst every reasonable effort and skill is taken to successfully remove without damage, this is not always possible. Therefore, pieces with cut outs (such as appliances and utilities) cannot be guaranteed. Likewise, worktops with mitred edges, faux edges, splash backs (stone or glass), upstands and window sills are also not guaranteed. These pieces will be given to the buyer free of charge and therefore are not included in the sale price paid. 

 

Once you have found the kitchen you wish to buy, we will discuss collection and delivery options with you, including giving you a delivery quote.

FAQ's

Not quite sure about how we work. Explore our popular FAQ’s below.

FAQ's
How do I know who the seller of an item is?
Each Rehome listing will let you know if you are buying from a Private Seller or a Business. When your offer to purchase has been accepted, we will provide you with the Sellers name and contact details.
How do I pay for my item?
Payment style will vary depending on the seller type and sales method. If an item is being sold through the Rehome website as 'buy it now',  you will be able to buy this online and check out. If your item is pre-owned or ex display, we will manage payment on your behalf. Payment methods also vary, please make an enquiry if the listing is unclear.  Purchase via Rehome supported services Payment is requested by BACS or finance. Most sales can be secured with a 10% deposit, full payment is due 14 days prior to the delivery/collection date. Rehome Ecomm purchases (with checkout) Various payment options will be made available to you. Please see the listing for details.
Do products come with a guarantee or warranty?
Please refer to the product listing for information on whether the item comes with a manufacturers guarantee or warranty included. For pre-owned products,  guarantees or warranties are rare and normally non transferrable. Please note, your statutory rights apply on any product purchased through Rehome.
Can I collect something I have purchased myself?
Products are either Rehome delivery, self collection or Trade Seller's own delivery. This will be made clear in the listing. Kitchen/Bathroom/Bedroom Self Collection All buyers who are self collecting can request the weight and dimensions which we are happy to share. If you choose self-collection, or employing your own courier, we strongly advise that you fully inspect for completeness and condition against the sales listing prior to loading for your onward journey as it is very difficult to rectify any problems once collected. If you choose our in-house collection and delivery service,  this will automatically be done for you. Receiving a quote is easy, just quote your post code through the product enquiry button and we will send this to you.
What can I sell through Rehome?
We specialise in marketing, selling and dismantling of quality fitted home furniture including, but not limited to: complete kitchens, wardrobes, media walls, bathroom sanitary wear etc. As well as conservatories, appliances, fireplaces, garden rooms and single items of quality furniture. We are experts in high end property clearance projects and working with Trade sellers from the interiors market, selling end of line, slow moving and cancelled orders. 
Can I view before I buy?
In most cases for pre-owned or ex display items, we can arrange a viewing for you. With an approved used product, this will be at the home of the seller. Likewise, for an ex display item it may be in a showroom or similar. If an item has already been removed and is in storage, viewings are harder to arrange. New (other) products are normally packed and unavailable for viewing. 
When buying a kitchen or bathroom through Rehome is dismantle included?
Our buyers do not pay for the professional dismantle cost, as this is included in the listing price if applicable. All sellers are offered our dismantle service and if they have chosen this it will appear in the listing. Please contact us for further information if needed.
Do you offer a collection and delivery service?
Yes, delivery options are available for all products (unless stated otherwise). For specialist delivery (kitchens, bedrooms, bathrooms) we have an in-house,  professional delivery team with the appropriate lifting equipment and specialist vans with the correct height, weight tolerance and racking to transport your purchase safely. The average kitchen can weigh more than 1 tonne, therefore self-collection is not advised. For products that don't require specialist delivery, options will be viewable through the listing.
Do you offer finance?
We offer finance options on selected trade products. This is at the discretion of the seller. If finance is available, this information will appear in the listing. 
Do you offer installation?
Rehome do not offer an installation service.  However, The British Institute of Kitchen, Bedroom and Bathroom Installation (BiKBBI) work with professional installers, retailers, and manufacturers, providing consumers access to free practical advice and an informed choice. https://bikbbi.org.uk/. 
How do I know a product will be in good condition?
Each used or ex display kitchen, bathroom, bedroom item submitted for sale through Rehome is inspected, in person where possible, by a member of our marketing team. We do not accept an item if it doesn’t meet our stringent quality criteria. Our sellers, both domestic and trade, all consult with a Rehome team member and agree to sell through us adhering to our expectations for quality, cleanliness and accuracy of their listing. All products are listed for sale through Rehome with an honest reflection of condition. Listings will also include age (where known), level of use and any damage, including photographs, so you are able to make an informed choice. In a lot of instances, viewings can be arranged if desired.
I want to buy something specific, but you don't have it on the website at the moment
We list new products daily, so please keep checking our 'new in' section. Often popular styles and products sell quickly, so if we know what you are looking for we can help you find it. Sign up to receive alerts when a new product is added that meets your criteria. You'll find the create an alert form on all product pages and across the site. 
Is VAT included in the sales price?
All our sales prices are inclusive of VAT if applicable. You will not be charged separately for this. VAT is not applicable for pre-owned products so isn't charged. Ex display items or New (other) items may have applicable VAT included within the sales price. If you require a VAT invoice, it is best to check with a member of our team before you pay your deposit so we can check if one is available.

“ We are so pleased with our purchase from Rehome. Excellent quality kitchen at a fraction of the cost. Exceptional customer service all the way! I have no hesitation in recommending Rehome and have already done so to family and friends.“

Michelle A, Rehome customer

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